Frequently Asked Questions
What do I need to be able to start using inTOUCH?
‘Personal’ license for ‘Specialist Practice Manager’ for the
Web server software (Microsoft IIS 7.0) running on a computer on
Your SPM database is using Microsoft SQL Server, not Microsoft
secure connection from the web server to the internet
mobile device that is able to run a web browser (and has a data
How secure is inTOUCH?
systems to protect the patient records, and your data, are
extremely important. There are 3 components that need to be
secure – the web server, the mobile device, and the internet
connection between to two.
The web server will need to be
properly set up to ensure that all avenues for unauthorised
access are blocked. This includes encryption of the data that is
transferred between the webserver and the mobile device; and
also authorisation, to ensure that only you can connect to the
Of course, the smartphone or tablet could be
‘mislaid’, but inTOUCH doesn’t store or hold any patient data;
and you should be using a PIN number to secure your device.
If someone did get unlocked entry to your device, the
inTOUCH application also requires your SPM login and password.
As the details of the security options are much more
extensive we will be happy to discuss them with you or your
Why does inTOUCH have
such limited features compared to SPM?
It is not
SPM. It is not built to be a replacement for SPM.
designed for clinicians, not administrators
It is designed to
be fast, intuitive and simple to use.
It has been driven
almost entirely by the requests and feedback from specialists
who want to enjoy the benefits that mobile technology can
it include a 'dictate' function?
We chose not to
include a dictate function as there is some very good software
already available (www.nch.com.au/pocket)
and also the screen buttons on the smartphone are not
quite as agile and user-friendly as the traditional dictaphone.
How is inTOUCH licensed?
The licence for inTOUCH is separate from the ‘Specialist
Practice Manager’ licence.
But like a Personal licence for
SPM, it is licensed to you, the User (specialist), and does not
have any limits on the number of devices that it is
the number of concurrent connections to the database to
access your records.
Click here for
Terms & Conditions of the inTOUCH software license.
license fee is based on either:
subscription only, or
- up-front fee and reduced
What is the subscription fee
The subscription fee enables you and your staff
to receive free support from the Incisive Helpdesk to assist you
with the use of the inTOUCH application.
also receive free updates to the software as they are become
If you are using the subscription only option,
the fee will also include a capital component.
Is there any future
We believe that the
opportunities for the development of the inTOUCH application
will lead some of the most interesting growth and change in the
use of medical
software, in the specialist medical and
private surgical hospital sectors.
So far, almost all of
the functions have been developed from the requests and feedback
of the specialists who have been helping us with the early
We intend to continue with this interaction and
use it to ensure the future development of the application
continues to meet your requirements. We welcome your ideas and
I’m in a large practice. Can I use
inTOUCH even if no one else wants to?
inTOUCH application is licensed to each User (specialist) and
can be configured to run for just you or everyone.
Will I need to buy more hardware?
average practice it is likely that the computer system that you
currently have will be adequate, although each system needs to
be assessed and recommendations made in conjunction with your
Depending on how you use the
inTOUCH application, if the data transfer speed is too slow, or
you are frequently viewing image files, you may need to look at
upgrading the internet plan you are on.
a cost to set up inTOUCH?
Each practice will be
different as to the amount of work that will be required to
establish a secure web server on your network, and enable remote
If you already host
your web site on your server, have digital certificates, and
your mobile device retrieves email from your mail server; then
it is possible that
much of the system may already be in
place, and it may only require the inTOUCH software to be
installed on the web server and connections made to the
What if I lose or change my
having a copy of the database on your laptop, the security of
the patient records are
increased as the data is
actually on your
If you are using personal digital
certificates to connect to your
server, your new device just needs to be authorised with the web
server and your old one deleted.
Click here to
request more information and see how these
applications can assist you.